We will give credit or exchange for merchandise returned within 2 weeks of purchase with a receipt. Materials must be in the same condition and packaging that they were purchased in.
For on-line purchases, email firstname.lastname@example.org to receive a return authorization code. Materials must be in the same condition and packaging as when they were purchased. All shipping costs must be paid for by the customer. If an exchange is needed, this is considered a return and new order so both shipping costs are the responsibility of the customer.
There is no credits/exchanges on cut chain, cut string/cord and tools.