Yes, we do repair jewellery! We accept repairs during our regular store hours and will give you an estimate of materials and time needed once we have seen the piece. We are unable to do soldering, drilling/re-drilling of holes and complicated patterns that we aren’t familiar with. We take repairs at our discretion and sometimes are not able to accept a repair.
Repairs are required to be left at the store and are done in the order they have come in.
Please allow a minimum of 2 weeks* for repairs to be completed.
We will call you as soon as your repair is complete.
*During busy periods repair times may take longer. We do not accept repairs for the month of December.
Find below our repair service charges – please note that a $12.50 minimum service charge (+ tax) is applied to all repairs.
Repair Type Service Charge
Standard repair | $25 per hour (+ tax) plus the cost of materials (minimum $12.50 charge)
Knotting repair | $0.60 per knot (+ tax) plus the cost of materials
Custom repair or designing from scratch | $35 per hour (+ tax) plus the cost of materials
Every jewellery repair is unique and we take pride in bringing a broken piece back to life. We do our best to properly repair your jewellery within our means; however, we are not responsible for jewellery breaking after it has left the store.