You have questions? We may have the answers.
These are some of the most frequently asked questions from our customers.
If you have a question and you don’t see an answer then please feel free to contact us at firstname.lastname@example.org
In our store, most of our beads are available individually. If you are able, come by for the best selection.
Products sold by the strand will vary in length depending on the item, which will be noted in the description.
Yes we repair jewellery!
Please note that each jewellery repair is unique, to get an estimate of the materials, service charge and time needed to complete a repair please bring your repair with you and visit us in store. Some repairs can be fixed on the spot and will be subject to a small service charge based on the nature of the repair.
Repairs requiring more time to complete can be left with us in store.
Please allow a minimum of 2 weeks* for repairs to be completed.
We will call you as soon as your repair is complete.
*During busy periods repair times may take longer.
Find below our repair service charges – please note that a $10 minimum service charge is applied to all repairs.
|Repair Type||Service Charge|
|Standard repair||$20 per hour plus the cost of materials (minimum $10 charge)|
|Knotting repair||$30 per hour plus the cost of materials|
|Custom repair or designing from scratch||$30 per hour plus the cost of materials|
We may change any of our policies, prices or information at any time.